Cancellation policy

Purchase Options & Subscription Policy

This policy applies to all subscription-based purchases made through Wholefood Family.

Subscription products

Subscriptions are currently available for the following products only:

  • Beetroot Kvass multi-packs (6 pack)

  • Energise Me Box (4 × Beetroot Kvass per delivery)

All subscriptions are offered on a monthly basis.
Bi-monthly subscriptions may be arranged upon request,  please contact us to set this up for you.

Subscription pricing & discounts

  • Beetroot Kvass multi-pack subscriptions receive a 20% discount off the standard retail price

  • Energise Me Box subscriptions receive 20% off our usual Kvass pricing

Discounts apply for the duration of the active subscription.

Billing & payments

  • Customers are charged at checkout when first setting up their subscription

  • Subsequent payments are automatically billed monthly in advance

  • Subscriptions are ongoing and auto-renew until cancelled by the customer

By purchasing a subscription, you authorise recurring payments using your selected payment method.

Managing your subscription

Customers may skip, pause, restart, or cancel their subscription at any time:

There is no lock-in contract and no minimum commitment period.

Changes, cancellations & cut-off times

Subscription orders are prepared in advance to ensure freshness.

  • Dispatch for subscriptions may occur up to 36 hours prior to the scheduled subscription date

  • Subscriptions are dispatched on the first Tuesday of each month (in line with our Shipping Policy)

To avoid being charged for an upcoming month, cancellations or changes must be made by Sunday midnight prior to the scheduled dispatch week.

Requests received after this cut-off may apply to the following month’s delivery.

Dispatch & shipping

  • Subscriptions follow the same dispatch schedule and shipping rules outlined in our Shipping Policy

  • Subscribers are prioritised, and fresh Beetroot Kvass is brewed monthly specifically for subscription orders

Missed, delayed or damaged deliveries

  • Missed deliveries: We will re-send the missed order

  • Delayed deliveries: Due to the robust transport window of traditionally fermented kvass, delays do not usually impact product quality. Each situation is assessed individually. Always contact sales@wholefoodfamily.com.au if your are concerned.

  • Damaged items: If part of your order arrives damaged, please contact us with photos. We will work with you to either:

    • refund the damaged portion, or

    • re-ship the affected items at our cost

Refunds

Once a subscription payment has been processed and an order prepared for dispatch, it is generally non-refundable, except in cases of damage or error as outlined above.