Cancellation policy

Cancellation & Subscription Policy

This policy applies to subscription-based purchases made through Wholefood Family.

Subscription products

Wholefood Family currently offers a monthly subscription for:

  • Beetroot Kvass — 4 × 500ml bottles

The subscription provides four bottles of Beetroot Kvass each month for $100, including free shipping.

Subscription pricing

The monthly subscription price is $100 per month, including delivery.

The Beetroot Kvass itself is not discounted. Free shipping is included as part of the subscription.

Billing & payments

For new subscriptions:

  • The first payment is processed when the subscription is set up.

  • Subsequent payments are automatically processed on the 25th of each month for the following month's delivery.

  • Subscriptions continue and renew automatically until cancelled.

By purchasing a subscription, you authorise recurring payments using your selected payment method.

Existing subscribers: Existing subscription customers may have different billing dates and prices based on when their subscription was originally established. Their existing payment schedule will continue unless they make changes to their subscription.

Managing your subscription

Customers may manage their subscription through their customer account, including where available:

  • skip a delivery

  • pause their subscription

  • restart their subscription

  • cancel their subscription

Customers may also contact us at sales@wholefoodfamily.com.au for assistance.

There is no lock-in contract and no minimum commitment period.

Changes & cancellations

For new Beetroot Kvass subscriptions, payment is processed on the 25th of each month for the following month's delivery.

To avoid being charged for the following month's delivery, cancellations or changes must be made before the 25th.

For example, a cancellation made before 25 September will prevent the October subscription payment from being processed.

Once a payment has been processed, the order may already be in preparation and changes or cancellations may not be possible.

Existing subscribers may have different billing dates and should make changes or cancellations before their next scheduled payment.

Dispatch & shipping

Beetroot Kvass subscription orders are dispatched on the first Tuesday of each month, in line with our Shipping Policy.

Free shipping is included with all new Beetroot Kvass subscription orders.

Subscription orders are prepared in advance to ensure they are ready for the monthly dispatch.

Missed, delayed or damaged deliveries

Missed deliveries:
If your delivery is missed or returned to us, please contact us at sales@wholefoodfamily.com.au and we will work with you to arrange the best solution.

Delayed deliveries:
Due to the robust transport window of traditionally fermented Kvass, a short delay does not usually affect product quality. If you have concerns about a delayed delivery, please contact us.

Damaged items:
If your order arrives damaged, please contact us as soon as possible with photos. We will work with you to either:

  • refund the damaged portion, or

  • re-ship the affected items at our cost.

Refunds

Once a subscription payment has been processed and an order has been prepared for dispatch, it is generally non-refundable, except where an order has been damaged, incorrectly supplied or otherwise falls within our refund obligations.

Nothing in this policy limits your rights under Australian Consumer Law.